Frequently asked.
Of course! While the bulk of our work is done with local brands and organizations, we’re happy to work with companies operating across the United States (and internationally).
We prefer to be contacted through our contact form, but you’re more than welcome to email us directly.
If you prefer to discuss things over the phone, a video call (ie. Zoom), or in-person (for our Chicago clients), that’s perfectly fine! We’ll follow-up via email to confirm what we discussed after our meeting.
For our general contact form, you’ll receive an email response from us within 3-7 business days. For program and partnership applications it usually takes around 7-10 business days to hear back from us.
If you haven’t received a response within these time frames and don’t see anything in your spam folder, please, don’t hesitate to reach out to us directly.
Depending on what makes most sense for your project and budget, we’ll either charge by the hour or a flat-rate per project (so both). For more information and to get a quote for your project, reach out to us!
We accept the following payment methods:
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Zelle and CashApp
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ACH/Wire Transfer
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Card Payments via Secure Payment Link (Stripe)
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Accepted Cards include: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay, Apple Pay, Google Pay, and Link
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Processing fees apply to totals ≥$2,000 USD (2.9% + 0.30 USD domestic, 4.4% + 0.30 USD international + 1% currency exchange fee).
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Cash Payments
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This method is only available to Chicagoans. All cash payments are handled in person.
We do not accept checks or money orders from new clients.
Of course! We fully understand the need to keep your private information private.
You’re more than welcome to reach out to us at any point. We’re happy to answer any questions and provide additional status updates!
While this will vary from project to project, generally speaking, our clients receive the following:
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All working files with applicable assets and materials.
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Finalized file types such as PDFs and PNGs (depending on project type and application).
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Template files (where applicable).
Some projects (like web design projects) work a bit differently due to the number of moving parts and hand-off process. For more information on the files you will receive at the end of your project, please refer to your Service Agreement or reach out to us directly.
For most projects, final artwork and all project materials are sent via Google Drive link, as a Zipped email attachment, or via WeTransfer.
For things like web design projects, material transfers works a bit differently due to the number of moving parts and hand-off process. For more information, please refer to your Service Agreement or reach out to us directly.
No, we do not. However, we can help you coordinate with a printer of your choosing and prepare your files for print. If you don’t have a printer or printing service in mind, we’re happy to provide a list of printers and on-demand print services who can help you.
Yes, we offer white label design, brand, and marketing services for agencies, consulting firms, print shops, and design-focused businesses.
While terms and conditions are subject to negotiation and will vary from project to project and business to business, the following are some basic terms that apply to everyone we work with:
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Before any work can begin we must have a signed and executed Service Agreement in place and all deposits (where applicable) must be paid in full.
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All contracts are negotiable until they go into effect, at which point addendums to an existing contract must be submitted in writing and agreed upon by all parties.
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Any and all final work and materials will not be remitted until outstanding balances are paid in full.
For more information or for clarification, please reach out to us directly.
Our policies.
ARIOM Design is committed to fostering an inclusive, diverse, and equitable environment for our employees, contractors, partners, and current and future customers. We do not tolerate hate speech, extremism, or discrimination in any form.
In alignment with our values, we do not knowingly engage in business, partnerships, or affiliations with any organization identified as a hate or extremist group.
Our definition of a hate group aligns with recognized entities that monitor such activity, and includes any organization that attacks or maligns an entire class of people based on race, religion, ethnicity, gender identity, sexual orientation, etc.
We expect our employees, contractors, vendors, clients, and partners to uphold these same standards. This policy is a reflection of our core values and our commitment to building a more just and respectful world. We reserve the right to terminate relationships with any organization found to be in violation of this policy and deny services to potential clients who’s conduct or affiliations align with a hate or extremist group.
ARIOM Design shall not discriminate and will not discriminate against any employee, contractor, partner, and future or current client on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, or for any other discriminatory reason.
Contacting or inquiring about services does not guarantee services will be rendered. ARIOM Design reserves the right to deny and/or terminate services at its sole discretion or in alignment with applicable agreements.
ARIOM Design reserves the right to deny services to groups, individuals, and organizations whose conduct, affiliations, etc. align with hate or extremist groups as outlined in our “Anti-Hate Group Policy Statement”.